Vauxhall Dealer for Perth
172 Dunkeld Road
- 01738 565758
Sorry, we can't find the Opening Times for this dealership, please call 01738 565758 to confirm.
In the past three weeks I have had to put my car in for a repair. The fist time was for a central locking issue, dropped car off at 8am then I HAD TO CALL for an update. Got back at 16.50 to be told you had not looked at it, ...Dvaid Pratt - Perth
Dvaid Pratt from Perth
1st Apr 2011
In the past three weeks I have had to put my car in for a repair. The fist time was for a central locking issue, dropped car off at 8am then I HAD TO CALL for an update. Got back at 16.50 to be told you had not looked at it, then given a feeble explanation of doing a master reset. It did not work, so I took the car to Fife and asked another dealership to look at the fault, which they repaired. On monday this week i was taken by the RAC to the garage and explained what the problem was. I left the car with you and was told it was booked in for Thursday 31st March. I again had to call you at 1615 to ask for an update, no answer to the phone so spoke to the receptionist to ask for a text message update as I was driving from Glasgow to Perth. I actually dove this distance and did not get the courtesy of a call or text. Got to the garage and what a surprise you had not looked at my car becase "you were too busy" I wonder if you are surprised when fleet customers complain abot the service. I was pronmised by the manager that it would be looked at fisrt thing and given an update, it is now 1415 and no call or update. What is the chances it is still being looked at. You may sell good quality cars but the after service is a joke, my next fleet car will not be Vauxhall as I would not give you the time of day, this is why company reputations hard won but easily lost. A manager who could not give me e decisive answer only excuses as to why I was not given any customer service
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